Job Description
Computer Technician
Reference Number: GSIT046
Job Location: Yellowknife NT
Starting Salary: $55,000 + $5,000 Northern Allowance
Closing date: October 31, 2021
Description…
The Computer Technician’s role is to support and maintain client and in-house computer systems, servers, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal server/workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide training and assistance where required. Global Storm is primarily a service support company and gives a guaranteed quality of service and response times to its corporate client base.
In Global Storm IT we…
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engage your unique talents and perspectives
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welcome your ideas on how to do things differently and better
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support you all the way in your efforts to achieve, learn and grow
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give you the tools, training and support you need to connect with new and current customers
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motive your success
This role may be for you if…
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you believe in the power of relationships
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you enjoy the rewards, support and recognition
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you are client-facing and know how to develop relationships with your clients
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you are self-motivated
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you like working in a team-oriented, collaborative environment
In a typical week, you might….
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Work with the Global Storm team, as well as the end users, to identify and deliver required services.
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Develop strong relationships with clients and collaborate
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Work with end users to identify and deliver required service.
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Liaise with, and provide training and support to, end users on general workstation-related tasks.
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Install, configure, test, maintain, monitor, and troubleshoot client workstation hardware and software.
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Perform on-site analysis, diagnosis, and resolution of complex workstation problems for a variety of clients, and recommend and implement corrective solutions, including on-site and/or off-site repair as needed.
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Receive and respond to incoming calls, tickets, and/or e-mails regarding workstation related problems.
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Develop and maintain client-specific inventories of hardware and software.
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Monitor and test workstation performance, and provide statistics and reports.
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Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring workstation performance.
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Accurately document instances of hardware failure, repair, installation, and removal.
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Construct, install, and test customized configurations based on various platforms and operating systems.
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Conduct research on computer products in support of hardware procurement and development efforts. Evaluate and recommend hardware and software products for purchase.
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Recommend, schedule, and perform workstation hardware and peripheral equipment improvements, upgrades, and repairs.
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Assist in developing long-term strategies and capacity planning for meeting future hardware needs.
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If necessary, liaise with third-party support and PC equipment vendors.
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Aid in the development of business continuity and disaster recovery plans, maintain current knowledge of plan executables and respond to crises in accordance with said plans.
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Maintain and document assigned tasks within our ticketing system.
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Work in a team environment, providing guidance to others when needed.
We are looking for…
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College diploma, university degree, or equivalent certifications in the field of computer science.
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Minimum 3 years of IT-related work experience.
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Valid driver’s license – usable within NT.
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Bondable – must get current Criminal Records Check.
Nice points to have…
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CompTIA A+ certification.
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Current networking certification; Network+, CCNA, or equivalent.
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LabTech IT automation certification and/or experience.
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MS Exchange certification and/or experience.
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SQL Server certification and/or experience.
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Network security certification and/or experience.
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Extensive technical knowledge of server, network, and workstation hardware.
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Hands-on hardware troubleshooting experience.
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Extensive equipment support experience.
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Working technical knowledge of current network protocols, operating systems, and standards.
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Ability to operate tools, components, and peripheral accessories.
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Able to read and understand technical manuals, procedural documentation, and OEM guides.
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Ability to conduct research into PC issues and products as required.
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Strong written and oral communication skills.
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Ability to present ideas in user-friendly language.
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Understanding of the organization’s goals and objectives.
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Analytical and problem-solving abilities.
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Ability to effectively prioritize and execute tasks in a high-pressure environment.
Your work conditions will be…
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Sitting for extended periods of time.
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Dexterity of hands and fingers to operate various computer equipment and tools.
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Lifting and transporting of moderately heavy objects, such as computers, peripherals, and UPSs.
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Travel; including to remote areas and small communities with limited facilities.
And of course…
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Global Storm is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled
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Global Storm believes that diversity leads to strength.